Profile & Context
- Company: TrueCommerce.Com
- Partner: Tillamook County Creamery Association
- Industry: Food Manufacturing
- Market/Region: Global
- Service Used: TrueCommerce EDI Integration for Microsoft Dynamics 365 Finance and Supply Chain Management
The Challenge
As Tillamook expanded across the United States, the company needed an enterprise-ready EDI platform that could support its migration to Microsoft Dynamics 365 Finance and Supply Chain Management, all while handling a growing volume of transactions.
Tillamook runs production out of several facilities across its operations, and its customer base stretches across both retail and distribution channels. On top of that, the company works with a wide network of trading partners, and it leans on more than forty third-party logistics providers just to keep product moving.
Its EDI environment had to support non-standard units of measure, catch-weight items, customer-specific compliance requirements and a mix of communication protocols across the partner network, including AS2, FTP and VAN, each with its own preference.
Cutover could not disrupt daily operations. The migration had to run without downtime in order processing, without breaking trading partner connections, and without adding manual data entry to a supply chain team already stretched across a growing partner base.
The TrueCommerce Solution
Many leading brands choose TrueCommerce as the best fit for complex integration needs, and this case was no different. Tillamook selected a purpose-built TrueCommerce EDI solution that integrates with Microsoft Dynamics 365 Finance and Supply Chain Management.
The platform gave Tillamook the flexibility to manage both internal and outsourced processes through the same connected system. TrueCommerce also supported adjustments across trading partner relationships, transaction types, non-standard units, and catch weight products.
The integration automated order validation and supported near-zero touch processing. Tillamook could also respond quickly to changing customer requirements, including requests for advance ship notices generated on demand.
Result & Business Impact
TrueCommerce gave Tillamook an EDI foundation capable of supporting its current operations and continued national expansion:
- Automated Transaction Processing: Tillamook automates approximately 300,000 EDI transactions each year without increasing staff.
- Reduced Manual Work: Near-zero touch order processing limits manual intervention and improves transaction accuracy.
- Avoided Additional Hiring: The automated workflow allowed Tillamook to avoid hiring an estimated two to three full-time employees for manual processing.
- Support for a Complex Logistics Network: Tillamook can manage EDI communication across more than 40 external 3PL partners.
- Greater Flexibility: The company can adapt transaction processes and customer requirements as its distribution network develops.
- Enterprise Scalability: The integration provides the capacity needed to support higher order volumes, new relationships, and future business growth.
Partner Perspective
“TrueCommerce didn’t just provide us with software—they gave us a platform for growth that adapts to our unique needs and evolves with our business.”
— Evelyn Austin, Tillamook County Creamery Association